Sprint Ahead

How It Works

  • How accurate is Sprint Family Locator?
  • Sprint Family Locator uses a combination of different techniques to locate a phone. Some techniques result in better accuracy than others and the technique used depends on many factors. No matter what, when you request a location you will always get the best possible location fix given the conditions. Generally, when locating phones, Sprint Family Locator will produce location accuracies anywhere between a few yards and a few hundred yards.

    Sometimes poor geographic conditions and limitations of specific phone models can result in inaccurate locations. Common conditions that yield poor location accuracies include:

    • The phone that you are trying to locate is deep inside a building or car.
    • The phone is surrounded by tall buildings, hills, canyons, or trees.
    • The phone is near large reflective surfaces (lakes, ponds, etc).
    • The phone is powered off.
    • The phone's battery has run out.
    • The phone is not in Sprint network coverage.

    By design, some phones are better in providing accurate locations. For example, phones with external antennas will tend to yield better accuracies. For specific information on how to create optimal conditions with a specific phone, you should consult the phone's user manual.

    If you are currently using Sprint Family Locator and experiencing poor accuracy, please report this using the Sprint Family Locator Location Accuracy Report.

  • What are Safety Checks?
  • Safety Checks allow you to set a day and time to automatically locate a family member. For example, you can set a Safety Check for 4:00PM every weekday to make sure your child gets home from school safely. Once you create a Safety Check, Sprint Family Locator will locate your family member and send you the location via email or text message.

    To create a Safety Check:

    1. From the home screen, click the Safety Check tab.
    2. Click the Safety Check link for the family member you want to make a Safety Check for.
    3. Choose the Place where you expect your family member to be at the time you will set in the Safety Check. If you haven''t created any places yet, select New Place and you will be able to make one.
    4. Select the time and day of the week when you want to locate your family member and click Continue. You can select multiple days for a Safety Check.
    5. Select to receive a text message or email with your family member's location information. You may also choose to enter an alternate email address to send a notification to.

      Note: By default, Safety Checks only tell you when you family member is not at a place at a certain time. If you would like to also know when if your family member is at a place, check the box that says "Also send messages when a family member is near place."
    6. Click Save.
  • Which phone models can be located?
  • Sprint Family Locator supports all Sprint and Nextel phones. There are occasional exceptions when a very old Sprint phone will not be able to use the service, but this is not expected.

Can't find an answer? Try SmartHelp, our interactive troubleshooting tool, or see what other users are saying on the SFL Forum.